Refund Policy

Updated July 20, 2026. This page explains refunds, cancellation, and the one guarantee we offer.

In short: RIPE subscriptions are non-refundable. You can cancel at any time to stop future charges, and you keep access until the end of the period you have paid for. Two narrow exceptions apply: rights the law gives you, and our First-Month Accuracy Guarantee.

No refunds

All RIPE subscription fees are non-refundable. We do not provide refunds or credits for partly used billing periods, for time after you cancel, or for time you did not use the product. This applies except where the law requires a refund, and except under the First-Month Accuracy Guarantee below.

First-Month Accuracy Guarantee

In your first month, we stand behind the accuracy of what we deliver. If fewer than 8 of the first 10 prospects we deliver match the buyer profile and buying reason we agreed with you at signup, we will replace the ones that missed, at no charge. If the replacements still leave you with fewer than 8 of 10 matching, we will refund your first month in full. This guarantee applies to your first month only, to the first 10 prospects delivered, and against the buyer profile and reason agreed at signup.

How to cancel

You can cancel at any time using the manage-subscription link in your Paddle receipt, or by emailing us at hellolillyfield@gmail.com. Cancellation takes effect at the end of your current paid month. You will not be charged again, and you keep full access until that date. We confirm every cancellation by email.

How refunds are processed

Paddle is our Merchant of Record, so Paddle processes any refund. If you qualify for a refund under this policy or under the law that applies to you, contact us at hellolillyfield@gmail.com, or contact Paddle directly at paddle.net and choose to request a refund. Approved refunds are returned to your original payment method, normally within 14 days of approval.

Billing questions and disputes

If you have a billing concern, please contact us or Paddle first so we can help. Because Paddle manages payments and disputes, Paddle handles any chargeback you raise with your bank.

Statutory rights for EU, EEA, Switzerland, and UK consumers

If you are a consumer in the EU, EEA, Switzerland, or the UK, you may have a legal right to withdraw within 14 days of your purchase and receive a refund. For a digital service like RIPE, you can ask us to begin providing the service right away. If you ask us to begin right away and you agree that you will lose your 14-day withdrawal right once we begin, then starting the service ends that right. This 14-day right applies to a one-off purchase and to the first payment of a subscription. It does not apply to later monthly renewal payments. RIPE is sold for business use, and these consumer withdrawal rights generally do not apply to business buyers. Where the law gives you rights that cannot be waived, those rights always apply, and Paddle applies the highest level of rights required by your local law.

Contact

Refund or cancellation questions: hellolillyfield@gmail.com, or Paddle at paddle.net. See also our Terms of Service and Privacy Policy.